Privacy Policy
Last updated: November 2025
At Element Martial Arts Brisbane (“we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following types of personal information:
Contact details (name, phone number, email address)
Student details (age, emergency contact, training goals)
Payment and billing information (when joining or purchasing memberships)
Communication history (emails, messages, and feedback)
Website and usage data (via cookies, analytics, and tracking tools)
We collect this information when you:
Sign up for a free trial, membership, or event
Contact us through our website or social media
Make a payment or fill in a waiver
Use our website, mobile app, or online services
2. How We Use Your Information
We use your personal information to:
Manage your membership, training, and attendance
Communicate important updates, schedules, and offers
Process payments and renewals
Improve our programs, website, and member experience
Comply with Australian laws and business obligations
We may also use your data (with consent where required) for:
Marketing and retargeting campaigns (e.g., Google, Facebook Ads)
Performance analytics to improve our website and services
You may opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.
3. How We Store and Protect Your Information
We store your information securely using industry-standard encryption and restricted access systems.
Your personal data may be stored through trusted third-party platforms such as:
Clubworx (membership and attendance management)
Webflow (website hosting and form submissions)
Google and Meta (analytics and advertising)
We take reasonable steps to prevent unauthorised access, disclosure, or misuse of your data.
4. Cookies and Tracking
Our website uses cookies and similar technologies to:
Improve site performance
Personalise content and ads
Measure visitor activity
You can disable cookies through your browser settings, but some site features may not function correctly if you do.
5. Sharing of Personal Information
We do not sell your personal information.
We may share limited data only with:
Service providers (for payments, email delivery, or app integration)
Analytics and marketing partners (e.g., Google Analytics, Facebook Pixel)
Legal authorities if required by law
All third parties are required to protect your data in compliance with privacy standards.
6. Access, Updates, and Deletion
You have the right to:
Request access to your personal information
Correct or update inaccurate details
Request deletion of your data (subject to legal retention requirements)
To make a request, please email info@elementma.com.au.
We will respond within a reasonable timeframe in accordance with the Privacy Act 1988.
7. Overseas Disclosure
Some of our service providers (such as Webflow, Google, and Meta) may store data on servers located outside Australia (e.g., the United States).
We take reasonable steps to ensure that any overseas data transfers comply with Australian privacy requirements.
8. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the revised date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
Element Martial Arts Brisbane
Email: info@elementma.com.au
Phone: 0421 840 765
Website: https://www.elementma.com.au